Frequently Asked Questions
Can I get help with back rent?
PCHO does not help with back rent, but this website has some resources which may be helpful: https://www.
Can I get help with first month’s rent/security deposit?
PCHO does not have a program for first month’s rent/security deposit, but these websites have some resources which may be helpful: https://www.
How do I sign up for your program?
PCHO’s programs are limited to people who are living on the street or in emergency shelters in Monroe County. If this is your situation, please leave your name and number and a member of our outreach team will be in touch to see how we can best help you. If you are looking for Health Home Care Management, visit https://referral.grhhn.org/ or https://hhuny.org/Members/
How do I get into Rapid Rehousing?
PCHO’s programs are limited to people who are living on the street or in emergency shelters in Monroe County. If this is your situation, please leave your name and number and a member of our outreach team will be in touch to see how we can best help you.
I am being evicted. Can you help?
PCHO’s programs are limited to people who are living on the street or in emergency shelters in Monroe County. If you go to a shelter after your eviction, the care manager at any shelter should be able to assist you with housing. Here are some housing listings which may be helpful:
https://hotpads.com/town-of-
https://rochestermanagement.
https://www.thehousingcouncil.
DHS says the shelters are all full. What should I do?
Please leave your name and number. A member of our Outreach team will contact you within 24 hours.
I was sanctioned by DHS. What should I do?
Please leave your name and number. A member of our Outreach team will contact you within 24 hours.
Where am I on the waiting list?
Please leave your name and number and your case manager will contact you.