Administration

Chuck Albanese
Co-Founder/Chief Executive Officer
calbanese@pcho.org

Charlie (Chuck) Albanese is currently the CEO and Co-Founder of Person Centered Housing Options (PCHO). Prior to May 2022, he held the role of CFO, overseeing the Finance and Human Resources Departments at PCHO. Chuck along with co-founder Nick Coulter, founded Person Centered Housing Options (PCHO) in 2015.

Prior to co-founding PCHO, Chuck spent 20 years working in the health care sector as the Director of Community Services at Unity Health System (2010-2015) overseeing the Health Reach, Health Care for the Homeless Program as well as Unity’s Employee Home Ownership Program. Previous to this, he held the position of Manager within the Patient Financial Services Department at Unity Health System from 2004-2010. He joined Park Ridge Hospital Social Work department, the predecessor to Unity Health System, in 1994. Chuck received his bachelor’s degree in Social Work from Nazareth College in 1994, his master’s degree in Social Work from Syracuse University in 1997 and his MBA from the University of Rochester’s SIMON Graduate School of Business in 2015.

He is a Licensed Master Social Worker. During his tenure at Unity he was an active member of the Healthcare Financial Management Association (HFMA) from 2005-2015. He was also an active member of Rochester’s Homeless Services Network (HSN), being appointed to the Steering Committee as the Treasurer.

Nicholas Coulter
Co-Founder/Chief Development Officer
ncoulter@pcho.org

A 2001 graduate of the School of the Arts, Nick holds a Bachelor's degree in Sociology and Philosophy from SUNY Buffalo State (2005) and a Master's in Social Work from Nazareth College and SUNY Brockport (2011).

Raised in the tenth ward of Rochester in a single-parent household facing mental health challenges, domestic violence, and poverty, Nick's personal journey fuels his commitment to equality, diversity, and community care. With a deep understanding of homelessness challenges, Nick leverages his extensive background in homeless outreach, community engagement, non-profit partnerships, and training to advocate for housing as a fundamental human right.

Nick is dedicated to fostering systemic change, creating enduring partnerships, and empowering participants with the skills needed for effective implementation of Housing initatives. His approach, rooted in compassion and cultural sensitivity, emphasizes client-centered care, trauma-informed practices, and collaboration, contributing to sustainable pathways out of homelessness and enhancing the skills of housing advocates and teams. Through his work, Nick advances PCHO Inc.'s mission to address, prevent, and alleviate chronic homelessness in Monroe County and surrounding communities.

Jeanell Coleman-Grimes
Chief Program Officer
jcolemangrimes@pcho.org

Jeanell has spent more than 20 years in the nonprofit field, including working for state programs such as OPWDD, OMH, and OASAS. She has a bachelor’s degree in Criminal Justice and a master's degree in Public Administration and is a NYS Credentialed Alcoholism and Substance Abuse Counselor. “I love PCHO’s mission and purpose."  Jeanell won Rochester’s Frederick Douglass Oratorical Contest with a rendition of the Langston Hughes speech, "Let America Be America Again."

Kati Ozminkowski
Chief Finance Officer
kozminkowski@pcho.org

Kati has over 20 years of experience in the finance field, working in a variety of industries including RIT, NY Quadel, Lockheed Martin, and a local software company. She has bachelor's degree from LeMoyne and a master's degree from RIT, both in Business Administration. 

She was drawn to work at PCHO because, "I want to positively impact the local community and to be part of something with a greater mission and purpose.  I believe housing provides a necessary foundation for people to better manage life's challenges."

Kati volunteers for a local community cat organization and has fostered over 34 kittens and cats!

Lisa Hargrave
Controller
lhargrave@pcho.org

Lisa has a bachelor’s degree in Accounting from SUNY Fredonia and is a Certified Public Accountant. She values her fellow employees' commitment to PCHO’s programs. She loves to travel and has visited 11 states and 11 countries.

Donna McMillan
Human Resources Manager
humanresources@pcho.org

Donna joined PCHO in 2018 as a Human Resource & Finance Coordinator and became manager later that year. She previously worked in healthcare for 15 years and for the Department of Social Services for four years. “I enjoy my role at PCHO and it's been exciting to see how much the organization has grown over the years.” Donna is “a bit obsessed” with squirrels, which she says are beautiful, intelligent, under-appreciated, and misunderstood. She enjoys feeding them and just watching their “silly behaviors” every day.

Martha Spiegel
Administrative Assistant
mspiegel@pcho.org

Martha has a bachelor's degree in English and more than two decades of experience in the nonprofit sector. She is proud to work in a mission-driven environment where she serves as an example for her grandchildren, "the 9 most amazing children in the world." “I have always enjoyed working at places that have a mission I can be proud of. PCHO definitely is one of those places.”

Calvin Barnes
Peer Housing Advocate
cbarnes@pcho.org

Calvin worked at the Salvation Army men’s shelter for 21 years and at Rochester Regional Healthcare for 17 years. Calvin loves helping people who are struggling with life and believes that helping those who are homeless is his blessing. “I know what’s it like to have nothing and to be homeless. Helping people get back their lives is my calling and I could not have done it without having the Lord in my life.” Calvin is a three-time cancer survivor!

J. Andre Clark
Homeless Outreach & Engagement Specialist
j.andreclark@pcho.org

Andre has over 30 years of experience in the fitness and athletic industries. "I am excited to be party of the PCHO team as I know what it's like to lose everything, having to start rebuilding from scratch, which has enhanced my passion to help others with necessary resources and give back to my community by assisting the homeless population reach their long-term housing goals." When Andre is not working, he enjoys reading, traveling, and spending time with his family.

Essence Garner
Outreach Engagement Specialist - TEMPRO
egarner@pcho.org

Essence started working at PCHO in 2020 in the ERAP program. She has an associate degree in Criminal Justice from Roberts Wesleyan College and has worked in residential programs for 15 years, supporting families and children struggling within the home or in the community. She loves roller skating and ice skating and enjoys seeing her clients housed and achieving their goals. “I absolutely love PCHO’s supportive work environment.” 

Jamil Porter
Homeless Outreach & Engagement Specialist
jporter@pcho.org

Jamil has a bachelor’s degree in Sociology from Temple University and is a retired professional football player.  His past experience includes being a Behavioral Specialist at Exploration Charter School.  “I’m grateful to be able to help the homeless population, provide emergency services, and advocate for people in less fortunate situations.” Jamil typically goes by "Porter," and is a sneaker collector.

Stephen Rosa
Senior Homeless Outreach & Engagement Specialist
srosa@pcho.org

Stephen A. Rosa has an AAS in Sociology, is a Certified Peer Recovery Advocate (CRPA), and serves as a Board Member of Recovery All Ways. "My work is deeply informed by lived experience with homelessness, substance use, mental health challenges, and the criminal justice system, which fuels my passion for advocacy and peer support."

He works for PCHO because he believes deeply in its mission. "Through homeless outreach, providing items of sustenance, connecting people with services, and building authentic relationships in the community, I have found work that fills my heart and soul with humility. I remain in constant awe of the resilience of our unhoused neighbors and am honored to walk alongside them."

Fun fact: Stephen has three cats—Chance, Milo, and Draco.

Lolita Mosley
Health Home Program Manager
lmosley@pcho.org

Lolita has more than 20 years of experience in human services.  She received her bachelor’s degree in Organizational Management from Keuka College and has an associate degree in Human Services from Monroe Community College. “I am passionate about helping people in my community overcome obstacles and providing as much knowledge and resources as I can to them.” Lolita loves to travel around the world and explore the goodness God created.

Taeylor Vicente
Senior Health Home Care Manager
tvicente@pcho.org

Taeylor has an Associate's degree in Human Services from MCC, and both a Bachelor's and Master's degree in Social Work from Nazareth College. "I love being able to help make a difference in people's lives whether that's getting them connected to proper medical care or finding housing." When she has time off, Taeylor and her husband enjoy traveling, and try to visit a new country every year.

Elissa Hughes
Health Home Care Manager
ehughes@pcho.org

Elissa has three degrees in the field of nursing: associate’s in science to become an RN from Genesee Community College, bachelor’s in nursing from Nazareth and master’s from University of Rochester to become a Family Nurse Practitioner. She also possess a bachelor’s in English Literature and Technical Writing.

Elissa has worked in nursing for 40 years. She has always felt it was her mission and moral obligation to assist those patients that needed advocacy in some measure. "I view my patients from a holistic viewpoint with a strong influence from psychiatry. In the Talmud, the Jewish book of Law and Rabbinical Thought, it says, 'To save one life is to save the world, emphasizing one life represents all of humanity.' This message I hold dearly in my practice." 

Elissa's hobbies are reading and crafting, and she loves spending time with her dogs.

Belinda Pacheco
Health Home Care Manager
bpacheco@pcho.org

Belinda has over 22 years experience working with underserved populations, and is also a Certified Medical Interpreter. She was drawn to PCHO because, "I find deep fulfillment in helping and empowering others as they navigate challenges to reach their goal. Also, as a believer in Christ, I know it’s part of my calling to help & serve those who are in need." Fun fact: Belinda likes to match her glasses to her outfits every day!

Shatara Wilson
Health Home Care Manager
swilson@pcho.org

Shatara has a BS from Mount Ida College in Newton, MA and has spent over 20 years working in the human service field (15 years in management) and with non-profit agencies, with clients of all ages. "I love working and supporting people in our community while giving them a sense of safety, pride, and value. Whether it's through housing, medical, mental health, or behavioral health. My everyday goal is to try to be the person that I would want to serve myself or my children, with patience, dignity, and respect." In her spare time, Shatara loves cooking and being with her friends and family.

Cynthia O'Neill
Health Home Plus Care Manager
co'neill@pcho.org

Cynthia attended Genesee Community College and Roberts Wesleyan College, earning a BSW. She came to PCHO to be able to "work with people with immediate, dire needs." Cynthia also loves cleaning and organizing, and frequently plans family events.

Sherilyn DiRoma
Supportive Housing Program Manager
sdiroma@pcho.org

Sherilyn came to PCHO with an educational background in human services and a passion for working with underserved populations. From her own experiences, she recognizes barriers that impact people’s quality of life and is dedicated to helping people and giving back to the community. She loves to foster animals until they find their forever homes.

Adrien Council 
Site-Based Housing Assistant Manager
acouncil@pcho.org

Adrien has an associate's degree in Human Services, and has always wanted to work with the homeless population. When asked what a fun fact is about her, Adrien said, "I love food!"

Liam Albanese 
Housing Stability Coordinator
lalbanese@pcho.org

Liam 

Nazjahe Boswell 
Housing Stability Coordinator
nboswell@pcho.org

Nazjahe has a Degree in Social Work from Daemen University. When in college, she interned at a shelter for runaway and homeless youth. She managed intakes at all times of the day, guided youth into going to school, and placing them in a safe location.  Her desire to help individuals experiencing homelessness grew from this experience. 

“What brought me to PCHO is hearing all the positive reviews from workers, which made me want to be a part of their organization. They work and have results for the impact they are making in the community.

Nazjahe has 2 dogs that have the most energy in the world, even at 6 am.

Tatiana Coulter
Housing Stability Coordinator
tcoulter@pcho.org

Tatiana worked as a Human Resources Specialist and Director Assistant at Russia’s Novgorod Center of Family for one year before joining the Methodological Center of Social Work Innovations of Novgorod State Social Welfare as Specialist of Social Work Development and Innovative Technologies. She moved to the US in 2013 and has worked at PCHO since 2020. “I like to see my clients housed and achieving their goals and I absolutely love PCHO’s supportive work environment.” Tatiana enjoys playing board games with family and friends.

Karen Crittendon
Housing Stability Coordinator
kcrittendon@pcho.org

Karen has a Master of Criminal Justice degree from Keuka College, and has worked in the human services field for more than 30 years, holding multiple positions throughout Monroe County. Her passion has always been centered around serving others, advocating for individuals and families, and helping people navigate challenges that can sometimes feel overwhelming.

Karen came to PCHO to help address one of the country's greatest concerns: housing instability. "Being able to assist individuals in locating and securing safe, stable housing truly speaks to my heart. I believe everyone deserves a place they can call home, and I am excited about the opportunity to be part of an organization that works to make that belief a reality."

She also understands the importance of a good sense of humor and loves making people laugh. To that end, she had a short stint as a stand-up comic!

Bill Gierchak
Housing Specialist
wgierchak@pcho.org

Bill is a former ARMY Combat Medic (141 GA, Iraq 2004-05), Graduate of Southern CT State University ('10 - BA) with many years of experience in Healthcare and Human Services. He was drawn to PCHO because he understands the struggles of being unhoused and in need of support.  “Anything I can do to assist others reach their goals is what I want to be doing with my time.”

A fun fact about Bill: he spent 6 years working as an actor in Connecticut and New York!

Cassandra Glass
Housing Stability Coordinator
cglass@pcho.org

As a person with lived experience, Cassandra (who just goes by "Glass") brings a great deal of empathy to her job as a Peer Housing Advocate.  She was drawn to PCHO because of their commitment to compassion, being nonjudgemental regardless of a client's circumstances, and dedication to meeting people's needs. Glass is serious about her work, but she has a fun side too: she enjoys watching football and telling jokes, though the jury is still out on whether her jokes are funny!

Joyce Lampman
Housing Stability Coordinator 
jlampman@pcho.org 

Joyce has over 25 years of experience in the human services field. She has a bachelor’s degree in Criminal Justice from SUNY Brockport and is passionate about empowering those who feel they do not have a voice or purpose. “I love to put a smile on people's faces no matter where I am.”

Nathan Maniscalco
Housing Stability Coordinator
nmaniscalco@pcho.org 

Nathan has a Bachelor of Health and Human Services from University at Buffalo and a Master of Social Work from Nazareth University. He has had many years of experience in the field, including working as a social worker and close observer at Strong and Rochester General Hospitals, and with the unhoused at Center for Youth and House of Mercy.

When asked why he was drawn to PCHO, he replied, "I believe John Locke said it best in declaring every human is entitled to Life, Liberty, and Property. People make mistakes or hardships fall upon them and I believe regardless, everyone deserves housing. That's why I joined PCHO, to help make that goal a reality."

Nathan loves photography, and collects cameras of all kinds. He also has a standard poodle, Ella, who he says, "much like the furniture, likes to sit around the house all day."

MacKenzie Peiffer
Housing Stability Coordinator 
mpeiffer@pcho.org 

MacKenzie 

Taha Shareef
Peer Advocate
tshareef@pcho.org

Taha spent 7 years as a Personal Care Aide/Home Health Aid before joining PCHO. “I’m passionate about PCHO’s work because I understand firsthand how critical housing stability is. I know how much it impacts every part of a person’s life, and I want to be a part of an organization that gives people that foundation.” Taha has traveled to Ghana, and even lived there for a few years!