Administration

Chuck Albanese
Co-Founder/Chief Executive Officer
calbanese@pcho.org

Charlie (Chuck) Albanese is currently the CEO and Co-Founder of Person Centered Housing Options (PCHO). Prior to May 2022, he held the role of CFO, overseeing the Finance and Human Resources Departments at PCHO. Chuck along with co-founder Nick Coulter, founded Person Centered Housing Options (PCHO) in 2015.

Prior to co-founding PCHO, Chuck spent 20 years working in the health care sector as the Director of Community Services at Unity Health System (2010-2015) overseeing the Health Reach, Health Care for the Homeless Program as well as Unity’s Employee Home Ownership Program. Previous to this, he held the position of Manager within the Patient Financial Services Department at Unity Health System from 2004-2010. He joined Park Ridge Hospital Social Work department, the predecessor to Unity Health System, in 1994. Chuck received his bachelor’s degree in Social Work from Nazareth College in 1994, his master’s degree in Social Work from Syracuse University in 1997 and his MBA from the University of Rochester’s SIMON Graduate School of Business in 2015.

He is a Licensed Master Social Worker. During his tenure at Unity he was an active member of the Healthcare Financial Management Association (HFMA) from 2005-2015. He was also an active member of Rochester’s Homeless Services Network (HSN), being appointed to the Steering Committee as the Treasurer.

Nicholas Coulter
Co-Founder/Chief Development Officer
ncoulter@pcho.org

A 2001 graduate of the School of the Arts, Nick holds a Bachelor’s degree in Sociology and Philosophy from SUNY Buffalo State (2005) and a Master’s in Social Work from Nazareth College and SUNY Brockport (2011).

Raised in the tenth ward of Rochester in a single-parent household facing mental health challenges, domestic violence, and poverty, Nick’s personal journey fuels his commitment to equality, diversity, and community care. With a deep understanding of homelessness challenges, Nick leverages his extensive background in homeless outreach, community engagement, non-profit partnerships, and training to advocate for housing as a fundamental human right.

Nick is dedicated to fostering systemic change, creating enduring partnerships, and empowering participants with the skills needed for effective implementation of Housing First. His approach, rooted in compassion and cultural sensitivity, emphasizes client-centered care, trauma-informed practices, and collaboration, contributing to sustainable pathways out of homelessness and enhancing the skills of housing advocates and teams. Through his work, Nick advances PCHO Inc.’s mission to address, prevent, and alleviate chronic homelessness in Monroe County and surrounding communities.

Jeanell has spent more than 20 years in the nonprofit field, including working for state programs such as OPWDD, OMH, and OASAS. She has a bachelor’s degree in Criminal Justice and a master’s degree in Public Administration and is a NYS Credentialed Alcoholism and Substance Abuse Counselor. “I love PCHO’s mission and purpose. The concept of Housing First helps to address other co-morbidities that often are prioritized before housing.” Jeanell won Rochester’s Frederick Douglass Oratorical Contest with a rendition of the Langston Hughes speech, “Let America Be America Again.”

Lisa has a bachelor’s degree in Accounting from SUNY Fredonia and is a Certified Public Accountant. She values her fellow employees’ commitment to PCHO’s programs. She loves to travel and has visited 11 states and 11 countries.

Donna joined PCHO in 2018 as a Human Resource & Finance Coordinator and became manager later that year. She previously worked in healthcare for 15 years and for the Department of Social Services for four years. “I enjoy my role at PCHO and it’s been exciting to see how much the organization has grown over the years.” Donna is “a bit obsessed” with squirrels, which she says are beautiful, intelligent, underappreciated, and misunderstood. She enjoys feeding them and just watching their “silly behaviors” every day.

Martha has a bachelor’s degree in English and more than two decades of experience in the nonprofit sector. She is proud to work in a mission-driven environment where she serves as an example for her grandchildren, “the 8 most amazing children in the world.” “I have always enjoyed working at places that have a mission I can be proud of. PCHO definitely is one of those places.”

Rachel Bailey
Outreach Program Manager
rbailey@pcho.org

Rachel

Stephen Rosa
Senior Homeless Outreach & Engagement Specialist
srosa@pcho.org

Along with a degree in Sociology from Canisus College, Stephen comes to PCHO with lived experience that helps him connect with clients. He is passionate about treating everyone with respect and dignity, and is dedicated. to engaging clients where they are while following the Housing First Model. Stephen is married and has 3 adult children. He also serves on the board of Recovery All Ways (RAW).

Calvin Barnes
Peer Housing Advocate
cbarnes@pcho.org

Calvin worked at the Salvation Army men’s shelter for 21 years and at Rochester Regional Healthcare for 17 years. Calvin loves helping people who are struggling with life and believes that helping those who are homeless is his blessing. “I know what’s it like to have nothing and to be homeless. Helping people get back their lives is my calling and I could not have done it without having the Lord in my life.” Calvin is a three-time cancer survivor!

Monica Byrd
Housing Stability Coordinator
mbyrd@pcho.org

Monica is the Housing Stability Coordinator at Flower City, one of our site-based housing support programs. Monica has got a way of making those around her feel seen, heard, and valued. When asked about her connection to the work Monica said: “I am at my best when I am serving others. Everything I’ve done up to this point has prepared me for this position, not just working with the homeless and helping people, but assisting others to trust themselves again to live a normal life. There is something very satisfying in that.”

J. Andre Clark
Homeless Outreach & Engagement Specialist
j.aclark@pcho.org

Andre has over 30 years of experience in the fitness and athletic industries. “I am excited to be party of the PCHO team as I know what it’s like to lose everything, having to start rebuilding from scratch, which has enhanced my passion to help others with necessary resources and give back to my community by assisting the homeless population reach their long-term housing goals.” When Andre is not working, he enjoys reading, traveling, and spending time with his family.

Chinue Omeri
Homeless Outreach & Engagement Specialist
comeri@pcho.org

Chinue, known around the office as Ci-Ci, is currently enrolled at SUNY Empire State College where she’s pursuing a degree in human services. Ci-Ci’s got a talent for helping people and spent the last 7 years as a caregiver to those struggling with mental and physical handicaps. 

She found her way to PCHO because she was ready to explore her talent for helping in a new role.

Jamil Porter
Homeless Outreach & Engagement Specialist
jporter@pcho.org

Jamil has a bachelor’s degree in Sociology from Temple University and is a retired professional football player.  His past experience includes being a Behavioral Specialist at Exploration Charter School.  “I’m grateful to be able to help the homeless population, provide emergency services, and advocate for people in less fortunate situations.” Jamil is a sneaker collector.

Brandi Redd
Peace Village Coordinator 
bredd2@pcho.org

Brandi has an Associate’s degree in Criminal Justice and 4 years previous experience as a Housing Specialist. She believes “everyone has a right to affordable housing regardless of any mental and physical disability.” Her hobby is refurbishing old furniture.

Diana Simpatico
Homeless Outreach & Engagement Specialist
dsimpatico@pcho.org

Diana has a degree in Organizational Development with a focus on Emotional Intelligence. She has worked with nonprofit advocacy organizations for 20 years, and is passionate about community engagement. She was attracted to PCHO because of its person-centered focus. In the summertime, Diana loves dancing in the rain!

Lolita Mosley
Health Home Program Manager
lmosley@pcho.org

Lolita has more than 20 years of experience in human services.  She received her bachelor’s degree in Organizational Management from Keuka College and has an associate degree in Human Services from Monroe Community College. “I am passionate about helping people in my community overcome obstacles and providing as much knowledge and resources as I can to them.” Lolita loves to travel around the world and explore the goodness God created.

Taeylor Vicente
Senior Health Home Care Manager
tvicente@pcho.org

Taeylor has an Associate’s degree in Human Services from MCC, and both a Bachelor’s and Master’s degree in Social Work from Nazareth College. “I love being able to help make a difference in people’s lives whether that’s getting them connected to proper medical care or finding housing.” When she has time off, Taeylor and her husband enjoy traveling, and try to visit a new country every year.

Essence Garner
Health Home Care Manager
egarner@pcho.org

Essence started working at PCHO in 2020 in the ERAP program. She has an associate degree in Criminal Justice from Roberts Wesleyan College and has worked in residential programs for 15 years, supporting families and children struggling within the home or in the community. She loves roller skating and ice skating and enjoys seeing her clients housed and achieving their goals. “I absolutely love PCHO’s supportive work environment.” 

Shatara Wilson
Health Home Care Manager
swilson@pcho.org

Shatara has a BS from Mount Ida College in Newton, MA and has spent over 20 years working in the human service field (15 years in management) and with non-profit agencies, with clients of all ages. “I love working and supporting people in our community while giving them a sense of safety, pride, and value. Whether it’s through housing, medical, mental health, or behavioral health. My everyday goal is to try to be the person that I would want to serve myself or my children, with patience, dignity, and respect.” In her spare time, Shatara loves cooking and being with her friends and family. 

Dekovas Finley
Health Home Care Manager
dfinley@pcho.org

Dekovas has a bachelor’s degree in Public Health, with a minor in Psychology. Before coming to PCHO, he worked at the YWCA, CPS, and Bivona CAC. “I am very passionate about helping others and using my connections and resources to improve the environment around me.” When the weather is right, Dekovas also loves to ice skate!

Cynthia attended Genesee Community College and Roberts Wesleyan College, earning a BSW. She came to PCHO to be able to “work with people with immediate, dire needs.” Cynthia also loves cleaning and organizing, and frequently plans family events.

Sherilyn DiRoma
Supportive Housing Program Manager
sdiroma@pcho.org

Sherilyn came to PCHO with an educational background in human services and a passion for working with underserved populations. From her own experiences, she recognizes barriers that impact people’s quality of life and is dedicated to helping people and giving back to the community. She loves to foster animals until they find their forever homes.

Keshawn Gulley
Supportive Housing Assistant Manager
kgulley@pcho.org

Shawn has a bachelor’s degree in Business Leadership from Johnson and Wells University. “My gift is assisting people with housing and community resources.” Shawn enjoys singing in the rain!

Tatiana worked as a Human Resources Specialist and Director Assistant at Russia’s Novgorod Center of Family for one year before joining the Methodological Center of Social Work Innovations of Novgorod State Social Welfare as Specialist of Social Work Development and Innovative Technologies. She moved to the US in 2013 and has worked at PCHO since 2020. “I like to see my clients housed and achieving their goals and I absolutely love PCHO’s supportive work environment.” Tatiana enjoys playing board games with family and friends.

Adrien Council 
Housing Stability Coordinator
acouncil@pcho.org

Adrien has an associates degree in Human Services, and has always wanted to work with the homeless population. When asked what a fun fact is about her, Adrien said, “I love food!”

As a person with lived experience, Cassandra brings a great deal of empathy to her job as a Peer Housing Advocate.  She was drawn to PCHO because of their commitment to compassion, being nonjudgemental regardless of a client’s circumstances, and dedication to meeting people’s needs. Cassandra is serious about her work, but she has a fun side too: she enjoys watching football and telling jokes, thought the jury is still out on whether her jokes are funny!

Joyce Lampman
Housing Stability Coordinator 
jlampman@pcho.org 

Joyce has 25 years of experience in the human services field. She has a bachelor’s degree in Criminal Justice from SUNY Brockport and is passionate about empowering those who feel they do not have a voice or purpose. “I love to put a smile on people’s faces no matter where I am.”

Ellizay Morales 
Housing Stability Coordinator
emorales@pcho.org

Ellizay received her bachelor’s of science degree in Social Work from SUNY Fredonia. As an intern, she assisted in the Triage Department at the Center for Youth and also helped with one-on-one and group case management. “I really enjoy advocating for people and helping them find ways to overcome challenges in their lives.” 

Christopher Teller
Housing Specialist 
cteller@pcho.org

Chris has an extensive background in retail management. He transitioned to social work with PCHO a little over 2 years ago, and says it has been a life-changing career move. “Knowing that the work I do has the ability to profoundly impact someone’s life, and potentially change it for the better…that is what makes this job worth it. Hearing from clients about how PCHO has helped them gain control of their life again is a fulfilling experience.” In his free time, Chris enjoys taking weekend trips on his motorcycle.